Contact & Grievances
Last updated 25 October 2026
LEGAL), and these pages need review by a lawyer in each launch country before UrbanX goes live.For help with UrbanX, a booking, a refund or your data, write to us. If something went wrong and we haven’t put it right, our grievance officer will look at it.
1. Who we are
| Operated by | [Company legal name] |
|---|---|
| Registered office | [Registered office address] |
| Support, refunds and privacy | [Support email address] |
2. Grievance officer
Under India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, complaints about UrbanX, content on it or how we handle your data can go to our grievance officer:
| Name | [Grievance officer’s name] |
|---|---|
| [Grievance officer’s email address] | |
| Address | [Registered office address] |
We acknowledge a complaint within 24 hours and resolve it within 15 days. If you’re not satisfied, you can go to the consumer forums or, for data protection, the Data Protection Board of India.
3. What to include
- The email address of your UrbanX account.
- The booking (UX-…) or ticket (TK-…) reference, or a link to the profile, post, meetup or message concerned.
- What happened, and what you’d like us to do.
4. Reporting in the app
You can report a message and block someone from your chat with them. Read our Community Guidelines for what isn’t allowed. If anyone is in danger, contact the local emergency services first (112 in India).
5. Authorities
Law enforcement and government requests should be sent to the grievance officer from an official address.
Questions about this page? See Contact & Grievances.